# Shipping Returns

Home·Shipping & ReturnsShipping & ReturnsFree Delivery All 7 EmiratesLast updated: February 27, 2026 Free DeliveryOn orders AED 500+Fast ShippingDubai: 1–2 days · Others: 1–4 daysAll 7 EmiratesUAE-wide coverage Shipping PolicyDelivery Times & Shipping Areas & ChargesDelivery TimesOrders placed before 1:00 PM (GST) will be processed on the next business day.Dubai: 1–2 business daysAbu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah: 1–4 business daysShipping Areas & ChargesWe currently deliver to all seven Emirates in the UAE.Free Delivery: Orders of AED 500 or above qualify for free delivery.Standard Delivery Fee: Orders below AED 500 will incur an additional AED 25 delivery charge.Order TrackingYou will receive a tracking number via email once your order has been dispatched. Use this number to track your parcel on the courier's website.Order CancellationsWe strive to process orders as quickly as possible. To cancel an order, please contact our customer service team within 7 days from the date on which the order is placed. Include your order number in your request. Return Policy60-Day Returns No-questions-asked return window60-Day ReturnsNo-questions-asked return windowOriginal ConditionWith packaging & accessoriesRMA RequiredContact us before sendingIf you are not satisfied with your purchase, you may request a return within 60 days of receiving the product. For full details, conditions, warranty information, and refund processing times, please see our Refund & Return Policy. Quick Return Steps5 Quick Return Steps1Contact us at support@glowera.ae with your order number.2Receive your RMA (Return Merchandise Authorization) number.3Pack the product in its original packaging with all accessories.4Ship the product back within 7 days of receiving the RMA.5Refund will be processed within 14 business days after we receive the item. Contact UsFor any shipping or return inquiries, please contact us:support@glowera.aeWorking hours: Sunday – Thursday, 9:00 AM – 5:00 PM (GST)Contact Us

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