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GLOWERA

Privacy Policy GLOWERA

Effective date: February 27, 2026

1. Introduction

2. Information We May Collect

1. Introduction

This Privacy Policy describes how GlowEra ("GlowEra", "our", "us" or "we") collects, uses, shares, and stores information. Our goal is to provide you with a positive experience when using our website and services, while at the same time keeping your personal data secure.

This policy applies to information we collect:

when you register with, access, or use the glowera.ae website ("Website");

when you interact with our advertising on third-party websites and services;

when you subscribe to our newsletters, promotions or other marketing initiatives; and

when you contact or interact with us, for example, in email, text, and other electronic messages between you and our Website or our Customer Service team.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not register with or use the Website. This policy may change from time to time. Your continued use of our Website or services after we make changes is deemed to be acceptance of those changes.

When You Use Our Website, We May Collect:

Profile Data — name, password, email address.

Logistics Data — receiver's name, phone number, delivery address, postal code, and related product information.

Financial Data — card numbers, card expiration dates, CVC codes, account holder name, and billing addresses. We do not store this information — it is securely processed by our payment service providers.

Technical Data — device type, operating system, browser type, language, region and IP address.

Usage Data — details of your use of our Website, including history of operations, search queries, cart activities and length of visits.

Consumer Preference Data — products purchased, motivation for purchase, your preferences in receiving marketing, and survey responses.

Communications Data — your contact information, records and copies of your correspondence if you contact us.

Cookies and Similar Technology

We may use cookies, web beacons, and similar technologies to collect information about your online activities. Most browsers will prompt you before accepting cookies. You may also change your cookies settings in your browser. Note that if you set your browser to reject all cookies, parts of the Website may not work for you.

3. How We Use the Collected Information

To allow you to register, log in, and place orders.

To fulfil your orders and deliver products to you.

To process payments and detect/prevent fraud.

To operate, maintain, and improve our Website and services.

To personalize your experience and provide recommendations.

To communicate with you, including customer service and promotions.

To improve or develop our products and new technologies via analytics.

4. Personal Data Sharing and Disclosures

5. Retention of Personal Data & 4. Personal Data Sharing and Disclosures

4. Personal Data Sharing and Disclosures

We may disclose personal data in the following ways:

With your consent — with specific third parties authorized by you.

Service providers — contractors who perform business-related functions for us (website hosting, payment processing, analytics, customer support, etc.).

Advertising and analytics providers — to measure the effectiveness of our marketing efforts.

Legal compliance — when required by law, court order, or to protect our legal rights.

Business transfers — in the event of a merger, acquisition, or sale of assets.

5. Retention of Personal Data

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

6. How We Secure Personal Data

GlowEra implements reasonable and appropriate industry-standard security controls to protect personal data, including:

AES-256-GCM encryption for sensitive data.

HMAC-SHA256 signatures for API request integrity.

Cryptographic technologies for data in transmission.

Access control mechanisms to ensure only authorized personnel can access personal data.

The security of your data also depends on you. Where we have given you a password for access to certain parts of our services, you are responsible for keeping this password confidential.

7. Children's Privacy

The Website and services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If we learn we have collected personal data from a child without parental consent, we will take steps to delete that information.

8. Your Rights and Choices

Right to Access and Correct — you can access and correct your personal data by contacting us.

Right to Delete — you can request deletion of your personal data.

Right to Opt-Out — you may unsubscribe from promotional emails using the unsubscribe link.

Right to Restrict Processing — you have the right to restrict processing in accordance with applicable laws.

Withdraw Consent — you have the right to withdraw consent at any time.

9. Links to Other Websites

The Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in how we collect and use your personal data or changes in applicable laws. We will not reduce your rights under this Privacy Policy without your explicit consent.

11. Contact Information

If you would like to make a privacy right request or have any questions about this policy, please contact us at:

[email protected]
Website: glowera.ae
Location: Dubai, United Arab Emirates

11. Contact Information