Shipping & Returns
Last updated: February 27, 2026
On orders AED 500+
Dubai: 1–2 days · Others: 1–4 days
UAE-wide coverage
Shipping Policy
Orders placed before 1:00 PM (GST) will be processed on the next business day.
We currently deliver to all seven Emirates in the UAE.
You will receive a tracking number via email once your order has been dispatched. Use this number to track your parcel on the courier's website.
We strive to process orders as quickly as possible. To cancel an order, please contact our customer service team within 7 days from the date on which the order is placed. Include your order number in your request.
Return Policy
No-questions-asked return window
With packaging & accessories
Contact us before sending
If you are not satisfied with your purchase, you may request a return within 60 days of receiving the product. For full details, conditions, warranty information, and refund processing times, please see our Refund & Return Policy.
Quick Return Steps
Contact us at [email protected] with your order number.
Receive your RMA (Return Merchandise Authorization) number.
Pack the product in its original packaging with all accessories.
Ship the product back within 7 days of receiving the RMA.
Refund will be processed within 14 business days after we receive the item.
For any shipping or return inquiries, please contact us:
[email protected]
Working hours: Sunday – Thursday, 9:00 AM – 5:00 PM (GST)
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